Steven JW Kennedy

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Archive for December, 2010

Error when listing or trying to change Server Roles or Features on Server 2008 R2

Posted by Steven Kennedy on December 31, 2010

I recently ran in to an issue when I was working with my SharePoint 2010 server. I was trying to set it up to be able to send an receive emails. In order to do so I went to enable the SMTP feature on the the server, only to get an error when I tried to access it via Server Manager.

I stopped and restarted Server Manager but to no avail so I re-booted the server. I still got the same problem. As I was somewhat impatient I decided to try to enable the SMTP Feature via PowerShell. However, when I tried that I got an error there as well, unfortunately I didn’t take a screen shot or note the wording.

I then started to look in the various Windows logs to see if there was anything there. I did see the same error popping up a number of times, in the System Log and the Application log. I’ve included both screen shots and the text, of both the errors I saw, below.


The Windows Modules Installer service terminated unexpectedly.  It has done this 5 time(s).

Windows Modules Installer - System Event Log Entry


Faulting application name: TrustedInstaller.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc4b0
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b802
Exception code: 0xc00000fd
Fault offset: 0x0000000000052880
Faulting process id: 0xa04
Faulting application start time: 0x01cba90ddb32e4d5
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2f761c45-1501-11e0-9d8d-00155d01051c

Trusted Installer - Application Event Log

I did some searching on the Internet to see what came up associated with these two errors but nothing much came up except to change what action should be carried out when the service failed.

After some more searching I cam across an entry on a site called Fix my IT system that pointed me to a Microsoft Hotfix that you can find here

I applied the hot fix, for Server 2008 R2, no re-boot required, and that fixed my problem. I was then able to run Server Manager and add the SMTP service Feature.

Posted in Operating Systems, Server 2008, SharePoint 2010 | Tagged: | Leave a Comment »

MailTips: Custom, use of HTML

Posted by Steven Kennedy on December 30, 2010

With Custom MailTips you can use HTML codes, well the <A href=> code, as part of the MailTip. However, I’ve only been able to see the HTML work when using Outlook Web Access (OWA). As you can see from the two screen shots below OWA displays the correct HTML but the Outlook client doesn’t.

This would seem to be a fairly useless MailTip capability as the OWA version of the MailTip would behave differently than the Outlook version. Seems that the only time when this capability would be of any real use would be in an environment where only OWA is used, or where you know that the Custom MailTip will only apply to OWA users.

In the example below I used the HTML code; ‘Please visit the Help Desk site  <A href =>&#160; to log a support call.</A>’

You could have also used similar HTML to send an email instead, as in; ‘Please contact me via email <A href=  "Mailto:"> at</A>

In this later case instead of opening the targeted help desk web site an email will be opened with the email address pre-populated.

Custom MailTip with HTML - OWA client 

Custom MailTip with HTML - Outlook client

Posted in Exchange 2010, Outlook 2010 | Tagged: , , , | Leave a Comment »

MailTips: Restricted Recipient

Posted by Steven Kennedy on December 29, 2010


The Restricted Recipient MailTip is displayed if the sender adds a recipient for which delivery restrictions are configured prohibiting this sender from sending messages.

The MailTip indicates the recipient to which the sender isn’t allowed to send messages and gives the sender the option to remove the recipient from the message. It also clearly informs the sender that the message won’t be delivered if sent.

If the restricted recipient is an external recipient, or if it’s a distribution group that contains external recipients, this information is also provided to the sender. However, the following MailTips, if applicable, are suppressed:

  • Automatic Replies
  • Mailbox Full
  • Custom MailTip
  • Moderated Recipient
  • Oversize Message

The screen shot below shows the actual MailTip wording that you’ll see, for an Internal recipient.

Restricted Recipient

The screen shot below shows the same wording for the MailTip in the case of a restricted External Recipient. In this case the External Recipient MailTip is also turned on so you get both the Restricted Recipient MailTip and the External Recipient MailTip.

Restricted Recipient - External - redacted

Posted in Exchange 2010, Outlook 2010 | Tagged: , , | 1 Comment »

MailTips: Reply-All on BCC

Posted by Steven Kennedy on December 29, 2010

This MailTip is only supported in Microsoft Office Outlook Web App. It does not show up when using Outlook.

The Reply-All on Bcc MailTip is displayed if the sender receives a Bcc copy of a message and selects Reply to All.

When a user selects Reply to All to such a message, the fact that the user received a Bcc of that message is revealed to the rest of the audience to which the message was sent. In almost all cases, this is an undesirable situation, and this MailTip informs the user of this condition.

The screen shot below shows the wording you’ll see for this MailTip.

Reply All - Bcc - Redacted



This MailTip is only supported in Microsoft Office Outlook Web App.

Posted in Exchange 2010, Outlook 2010 | Tagged: , , | Leave a Comment »

MailTips: Oversize Message

Posted by Steven Kennedy on December 29, 2010


The Oversize Message MailTip is displayed if the message the sender is composing is larger than configured message size limits in your organization.

The MailTip is displayed if the message size violates one of the following size restrictions:

  • Maximum send size setting on the sender’s mailbox
  • Maximum receive size setting on the recipient’s mailbox
  • Maximum message size restriction for the organization
  • Maximum Request Length setting (for Outlook Web App only)


Due to the complexity of the implementation, the message size limits on the connectors in your organization aren’t taken into account.


This MailTip isn’t displayed in Outlook Web App.

The screen shot below shows the wording for the MailTip when a users message size, for sending, is exceeded. For the purposes of this screen shot the limit has been set to 10KB.

Message Size Restriction - Sender

The same MailTip wording is used if the message size exceeds the limit set for the organization, as opposed to a specific user. This means you cannot tell from the MailTip alone whether the limit is being imposed at the organizational level, or on you as a specific user.

Message Size Restriction - Outbound Message Size

The last screen shot is the wording for the MailTip when the message size limitation is applied on the recipient. In this case as you can see from the MailTip it tells you which recipient will not receive the email, because the message is to large.

Message Size Restriction - Receiver

Posted in Exchange 2010, Outlook 2010 | Tagged: , , | 1 Comment »