Steven JW Kennedy

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Google Analytics connector of SharePoint 2010 – Tracking Not Installed

Posted by Steven Kennedy on December 12, 2010


Okay, after leaving it for a couple of days my Tracking code was still showing up as not being installed; ‘Tracking Not Installed’ shows up for the specific profile.

So I tried copying the URL from the profile in to my browser, to validate I could get to the URL I’d used for the profile, but to my chagrin, okay annoyance, the URL didn’t work.

Seems my SharePoint MY Site doesn’t use a Fully Qualified URL, instead it was using ‘http://sharepoint/my’ instead of ‘http://sharepoint.domain.local/my’ as I’d entered for the profile.

So what I’ve done is created an Alternative Access Mapping entry, using the ‘Intranet’ zone and used the FQDN of ‘http://sharepoint.domain.local/

Now when I use the URL of ‘http://sharepoint.domain.local/my’ the url works. All I have to do now is wait 24 hours or so to see if Google Analytics can now verify that my tracking is installed.

A couple of notes;

  • Yes I checked to see that the Google Analytics code was installed on the relevant pages. You can do this by browsing to the page you want to check and then use ‘View.Source’ from the browsers menu. Look for ‘UA-‘ which is the start of your Google Analytics account code
  • Yes I tried updating Google Analytics to just use a URL of ‘http://sharepoint’ but it doesn’t like that. It requires an FQDN, and says as such in the various instructions.
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4 Responses to “Google Analytics connector of SharePoint 2010 – Tracking Not Installed”

  1. […] Google Analytics connector of SharePoint 2010 – Tracking Not Installed […]

  2. […] a previous posting I’d talked about setting up Google Analytics on an internal SharePoint site and ran in to an […]

  3. Emily said

    Hi there, I’m having the same issue but not sure what you mean by Alternative Access Mapping entry… Are you able to give me some more information?

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