Steven JW Kennedy

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Posts Tagged ‘Outlook’

Are you using more Mailbox quota than you think?

Posted by Steven Kennedy on January 19, 2010


On two occasions now I’ve seen where my Outlook mailbox Local Data and Server Data folder sizes do not match. It’s most obvious with the Outbox folder. For Local Data the Outbox folder shows up as empty, 0KB, where as for Server Data the Outbox shows with some number of KB allocated.

You can confirm that your server Outbox has entries by using Outlook Web Access (OWA). When you do so use the navigation on the left to find and then select Outbox. At which point OWA will display all of the messages that are in your Outbox, on the server, consuming mailbox quota.

As far as I can tell all email messages have been delivered, just for some reason they are not getting cleared out of the Server side Outbox. In my case I’ve seen 10’s MB of disk being consumed by my Outbox on the server. However, in one case that I’m aware of the user had 500MB of messages still showing up in their Outbox, on the server.

I’ve been working with EIT on this issue. To date we have not discovered any root cause and therefore no specific solution. The current ‘solution’ is to create a new email profile and then use OWA to remove all of the old messages from the Outbox on the server. This is a palliative solution at best as the issue does seem to come back, at least for me.

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Outlook – Add to Dictionary grayed out

Posted by Steven Kennedy on February 6, 2009


In Outlook 2007, when spell checking an email, the option to ‘Add to Dictionary‘ is grayed out.

If you check your settings, under Tools.Options.Mail Format.Editor Options…Proofing.Custom Dictionaries… you’ll probably find that a custom dictionary has not been selected.

Click on the Add button.

The subsequent dialogue box will probably show a custom dictionary file called CUSTOM.DIC in a folder called UProof (the path for which is; C:\Documents and Settings\<user name>\Application Data\Microsoft\UProof).

Select the dictionary file and click on Open then click on OK and then OK again to complete the dialogue.

Note! This change will not take effect until you exit out of Outlook and then re-start Outlook

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